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'Morton S.' says: Thank you for
contacting EarthLink LiveChat, how may I help you today?
Hi, im not an
earthlink subscriber, but i am having troubles with one of your customers. this
is the 2nd time that ive gotten an email from him with a virus attached, and i
wanted to report this to you.
Let me know if you have
received virus email from an EarthLink email address to your mailbox.
i have, twice
already. once today, and once about a month ago, from same earthlink person.
or do you
mean you are sending me an email right now?
I am sorry for the
so what are
This sounds like a
person who has your email address has been infected with the KLEZ virus. This
W32/Klez variant has the ability to spoof the email FROM: field. The senders
address used by the virus, may be one that was found on the infected user's
system. Thus, it may appear that you have received this virus from one person,
when it was actually sent from a different user's system.
Eventually, this will stop because the person who has the virus on his/her
computer will discover it and clear it out or it will actually mess up their
computer so much that it won't work. In the meantime, you can trash the messages
on your end and have us periodically trash those that are left on the server for
check their acct to see if they are sending out viruses and breaking your TOS?
I am sorry, it is not
possible to check the accounts or mailboxes.
your response, but this has happened twice so far, and about a month apart. The
person doing this has the same screen name as I do, but his email is
earthlink.net and mine is not.
It seems that your
email address is added in the address book of the earthlink.net email address,
you have received the email
But I don't
know this person at all.
You can send an email
to the earthlink.net email address and ask the sender to delete your email
address if it is present in the Address Book.
wants to infect my computer so he can get my passwords and hack my website.
Asking him to delete my email from his address book won't fix this problem.
Please let me inform
you that if the senders computer is affected the Klez virus the emails are sent
So is this
what Earthlink does? Instead of taking action and investigating the problem, or
putting a note on their account, they just shoot off some lame excuses to cover
up for their flaws and security problems?
I am sorry for the
I suggest you to send
the email you received with the header information to email@example.com
But if this
person is infected with the Klez virus I don't want to get them in trouble.
Okay, please let me
inform you that you will stop receiving the email once the sender checks it and
clear the virus.
Ok I'll do
that. I wanted to say Earthlink must be a great company to work for! They seem
very diverse by hiring retarded people to work the Internet chat support!
I am sorry for any
That's ok, I
forgive mentally challenged people. It's not you fault you were born retarded.
Thanks for your help!